About Our Company

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Telehone

07 5638 3678

Learn More About Us

Trusted IT Support for all your business needs

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Our Vision & Mission

Helping you navigate technology and cyber security

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Our Mission

Best Team Work With Certification

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Keep Up to Date Technology

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Our Skills & Experience

We Have Skills & Experience To provide excellent pro-active and reactive support services

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The IT Support your business needs

Packaged IT Services was created in 2023 to bring together over 35 years of specialised IT experience and make it accessible to Australian business owners. We allow businesses to benefit from qualified IT Advice and Support, Cyber Security Expertise and IT Consultant Services.

IT expertise is a vital tool in today’s business toolkit: an essential part of running a business, protecting data, and planning for tomorrow’s growth in a technologically evolving marketplace.

Now, your business never needs to lack the right IT expertise. Whether you choose to add us to your Leadership Team; ask us to design custom-made IT Architecture Solutions; or call us to resolve problems as they arise. We can tailor our expert support to your needs.

At Packaged IT Services our focus is on getting it right for every business. That doesn’t just mean we listen carefully when you come to us with a problem. It also means we focus on giving you better value from your investment in IT, with scalable solutions designed to deliver real results for your business: today and tomorrow.

That’s just one of the reasons we start every service and new partnership with an audit. So we can understand the problem before we design the right solution.

If you’re ready to integrate IT expertise into the way you do business: contact us today. We can design a package of IT Services that offer you as much, or as little, support as you need.

The team at Packaged IT Services is ready to support Australian businesses of all sizes, across all industries.

Contact us today.

Meet With Team

People Behind Great Business

Andrew Rooke

Andrew has over 25 years of experience, having worked his way from ISP help desk to Enterprise Architect, with a generalist focus, and a passion for Infrastructure and Cyber security.

Accreditations

SABSA Chartered Security Architect (SCF)

TOGAF 9.1 (Part A and B)

Accomplishments

  • 2023 – Reviewed all Infrastructure and Cyber Security Tooling and Strategic fit for 1 City Program, and subsequent roadmaps, strategies and project funding requests.

  • 2022 – Defining, updating and assessing Infrastructure and Cybersecurity Architecture for City of Gold Coast.

  • 2018-2022 – Further IT and OT Cybersecurity enhancements for CoGC, before focusing on Customer Identity and Access Management.

  • 2017/8 – Defined and Implemented City base IT and OT Cybersecurity capabilities to support the Commonwealth Games.

  • 2012-13 – Qld Health Infrastructure (excluding Networks) Tech Lead for GC University Hospital Go-Live

  • 2007-09 – Technical Consulting for Mincom

Rob Shannon

Rob has an insatiable curiosity for understanding how technology works. From an early age, diving into the world of dismantling and breaking any tech he could get his hands on. This life-long fascination eventually led him to the realm of cybersecurity, where he has found his passion and purpose.

Accreditations

Graduate Certificate in Cyber Security – Charles Sturt University

CompTIA A+

CompTIA Security +

CompTIA CySA+

Splunk Core Certified User

Natalie Lazor

Natalie is an experienced Project Manager and Business Analyst with over 10 years of experience in IT projects.

Accreditations

Agile Business Analyst

Identifying and Managing Successful Requirements

Certificate IV Business