There are two common types of Managed Services – Proactive and Reactive. At Packaged IT Services we urge our customers use Proactive Managed Services, but support both models, although both models have different approaches to People, Process and Technology. 

Proactive Managed Services focuses on identifying and resolving issues before a business impact occurs. This type of managed services requires monitoring and visibility across your business but reduces the likelihood of an outage. This model typically includes solutions across People, Process and Technology to address all sides of IT and Cyber Security.

Reactive Managed Services is the model where your provide responds to incidents as the occur to resolve the issue. This model is typically adopted by smaller businesses who have a higher IT outage risk tolerance. This model does not exclude the use of monitoring and suitable cyber security tools and continues to offer options for People and Process challenges in addition to Technology.

We provide a comprehensive range of IT Managed Services Solutions including:

• Windows and MacOS User Support
• Virtual Desktop solutions
• Network and Server Support
• Microsoft 365 Configuration Management